bk Privacy Policy

1.1 Information Provided at Registration

When opening an account at bk, you are required to provide the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — those under 21 cannot open an account)
• Mobile number
• Email address
• Password (stored in encrypted form)

1.2 Identity Verification Information

For account verification or withdrawal purposes, we may request a copy of a government-issued identity document, such as a national ID card or passport.

1.3 Financial Information

During deposit and withdrawal processing, the mobile banking account number you use (bKash, Nagad, Rocket, or Upay) is stored as a transaction record. Full card or bank details are not stored on bk's servers.

1.4 Technical Information

When you use the bk platform, certain technical information is collected automatically:

• IP address and geographic location (country level)
• Device type, operating system, and browser version
• Date, time, and page navigation when accessing the site
• Cookie and session data

1.5 Communication Information

Messages and information provided when seeking support via live chat or email may be stored to improve service quality.

bk uses the information collected only for the specific purposes listed below:

bk does not sell your personal information to third parties. However, information may be shared with the following parties in specific circumstances:

3.1 Payment Processors

Mobile banking services (bKash, Nagad, Rocket, Upay) — the necessary information is sent to the relevant payment gateway to complete transactions. These third parties have their own privacy policies.

3.2 Technology Partners

Game software providers (such as PG Soft, Pragmatic Play, Evolution, JILI, etc.) — the minimum data necessary for operating the service may be shared.

3.3 Legal Obligations

Information may be provided in response to a court order or a lawful request from a competent authority.

3.4 Responsible Gambling Organisations

Under our Responsible Gaming programme, if a user requests self-exclusion or limit-setting, the necessary information may be shared with the relevant support provider to process that request.

The bk website uses cookies and similar technologies that store small data files in your browser.

4.1 Essential Cookies

These cookies are required to maintain login sessions, store security tokens, and ensure the core functionality of the platform. They cannot be disabled.

4.2 Analytical Cookies

These cookies are used to monitor user behaviour and improve the site's performance and experience. The option to disable them is available in your browser settings.

4.3 Managing Cookies

You can delete or block cookies from your browser's privacy settings. Please note that disabling essential cookies may prevent you from logging in to bk.

5.1 Retention Period

Necessary information is retained for the entire period your account is active and, after closure, for as long as required by applicable law. Financial transaction records may be kept for an extended period.

5.2 Technical Safeguards

bk uses industry-standard technologies to protect user data:

• SSL encryption — all data transferred between the site and servers is encrypted
• Password hashing — your password is never stored in plain text
• Two-factor verification (OTP) — when logging in from a new device and during withdrawals
• Firewall and intrusion detection systems

5.3 Privacy Training

bk staff follow strict guidelines on handling user data. Only those directly involved in service operations have access to personal information.

bk believes users should have full control over their own information. The following rights apply to you:

To exercise any of the above rights, contact our support team via live chat or email. We provide service in both Bengali and English, 24 hours a day.

bk strictly provides services only to individuals aged 21 or older. No information is collected or stored from anyone under the age of 21. If we have evidence that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.

Our servers and some third-party service providers may be located outside Bangladesh. In such cases, data transfers are carried out in accordance with international data protection standards. We maintain contractual safeguards to keep data transfers limited and secure.

The bk platform may contain links to third-party websites (such as game provider information pages). bk is not responsible for the privacy policies of those external sites. If you click on an external link, the privacy policy of that site will apply.

This Privacy Policy may be revised from time to time. If significant changes are made, we will send a notification to your registered email or within the platform. Continued use of the site after any changes will be considered acceptance of the updated policy.

To learn about bk's overall terms of use, please read our Terms and Conditions page, which contains full details on accounts, bonuses, and transactions.

If you have any questions or requests regarding this Privacy Policy, please contact us through the following: